Privacy Policy
Last updated: 26 September 2026
Who we are
Mudrahluxe Ltd is the data controller for the personal data described in this policy. We are registered in England and Wales under company number 17453753, with our registered office at 61 Hyde Park Street, Gateshead, NE8 4QB, United Kingdom.
For any privacy question, contact info@mudrahluxe.com.
What personal data we collect
| Data | When we collect it |
|---|---|
| Name, delivery address, email, phone number | When you place an order |
| Order history and order value | When you place an order |
| Payment confirmation (we never see or store your full card details) | At checkout |
| Email address | If you subscribe to marketing |
| IP address, browser type, pages visited | Automatically, through cookies |
| Any information you send us | When you contact us |
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Handling returns, refunds and customer service | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud | Legitimate interests |
| Sending marketing emails | Consent, which you may withdraw at any time |
| Improving our website | Legitimate interests |
Who we share your data with
We share your name, delivery address and phone number with the partners who ship your order.
Some of the service providers we rely on to run this website, such as our hosting and email providers, operate servers outside the United Kingdom. Where personal data is transferred outside the UK, we rely on the UK International Data Transfer Agreement or an equivalent safeguard to protect it.
We also share data with:
- Our payment provider, to take payment
- Our website host and email provider, to run this site
- Our accountant and HMRC, for tax and accounting
- Law enforcement or regulators, where we are legally required to
We never sell your personal data.
How long we keep it
| Data | Retention |
|---|---|
| Order and transaction records | 6 years, as required by UK tax law |
| Customer service correspondence | 2 years |
| Marketing consent records | Until you unsubscribe, then 2 years |
| Website analytics | 26 months |
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data erased, where we have no continuing legal reason to keep it
- Restrict or object to how we use your data
- Receive your data in a portable format
- Withdraw consent to marketing at any time
To exercise any of these, email info@mudrahluxe.com. We will respond within one month.
If you are unhappy with our response you may complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Security
This website uses SSL encryption. We limit access to personal data to those who need it to do their job. If a data breach occurs that is likely to affect your rights, we will notify you and the ICO as required by law.
Children
This website is not directed at children and we do not knowingly collect personal data from them.
Cookies
See our Cookie Policy for details of the cookies we use and how to control them.
Changes
We may update this policy. The date at the top shows when it was last changed.
