Last updated: 26 September 2026

We give you 30 days to change your mind. This is longer than the law requires and does not affect your statutory rights.

30-day returns

You may return any item within 30 days of receiving it. You do not need to give a reason.

This includes your statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days of delivery. Our 30-day window simply gives you longer.

How to return an item

  1. Email info@mudrahluxe.com with your order number and the reason for return.
  2. We will reply within 24 hours with return instructions.
  3. Please do not send anything back before contacting us. Returns are handled by our fulfilment partner, so they do not go to our registered office.

Items should be returned unused and in their original packaging where possible. You are entitled to inspect an item as you would in a shop; you are only liable for any reduction in value caused by handling beyond that.

Return postage

Return arrangements vary by item. When you contact us we will confirm how to return it and who covers the postage.

Where an item is faulty, damaged, not as described, or we sent the wrong item, we cover the cost of return.

Refunds

We process your refund once the returned item reaches us. Refunds go to your original payment method. We refund the full price you paid for the item; as delivery is free, there is no delivery charge to refund.

Faulty or incorrect items

Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you may reject a faulty item for a full refund.
  • Between 30 days and 6 months, we will repair or replace the item. If that is not possible, you are entitled to a refund.

Email info@mudrahluxe.com with your order number and a photo of the issue, and we will sort it out with you.

Items that cannot be returned

Sealed items that are not suitable for return for hygiene reasons, such as in-ear headphones, cannot be returned once the seal is broken, unless faulty. This does not affect your rights for faulty goods.

Orders that have not arrived

If your order has not arrived when you expected it, email info@mudrahluxe.com with your order number and we will look into it for you.

Complaints

If you are unhappy with how we have handled a return, email info@mudrahluxe.com and we will look at it again.

Mudrahluxe Ltd
61 Hyde Park Street, Gateshead, NE8 4QB, United Kingdom